Question 1

Does iFaShop provide an enterprise SLA?

Accepted Answer

SLA terms, support scope, and delivery arrangements are not promised in static content. They should be confirmed against the selected plan, deployment model, and commercial agreement.

Question 2

Can we use a custom frontend?

Accepted Answer

The project provides versioned Storefront, Customer, and Admin/ERP APIs for headless evaluation. Resource coverage, permissions, and performance requirements should be reviewed before integration.

Question 3

How can we connect an ERP or another internal system?

Accepted Answer

Depending on data direction and latency, use Admin/ERP APIs, webhooks, or bulk exports. Integration design should define the source of truth, idempotency, retries, and permission scope.

Question 4

Does it support complex team permissions?

Accepted Answer

The admin has access checks and store scoping. Role granularity and organizational mapping should be reviewed against available permissions rather than assumed from the enterprise page.

Question 5

How long does migration of existing products and orders take?

Accepted Answer

Timing depends on volume, field differences, media, historical order quality, and integration scope. Start with a data inventory and small validation batch before defining the migration plan.

Complex operations, one platform