Question 1

Can I fulfill orders from the admin?

Accepted Answer

Yes. Order operations can create shipment records and save related delivery information. Available fields and actions depend on the current order.

Question 2

Does iFaShop support order refunds?

Accepted Answer

Yes. The order workflow records refund amounts and outcomes. Online gateway refunds still require valid provider credentials and a production-ready merchant account.

Question 3

Can I create draft orders?

Accepted Answer

Yes. Draft orders can be saved, edited, invoiced, and converted into orders for assisted-sales workflows.

Question 4

Is order activity recorded?

Accepted Answer

Order details include activity and comments so status changes and team context remain attached to the record.

Question 5

Can I export orders in bulk?

Accepted Answer

The admin provides order exports, and the Headless Admin API supports asynchronous NDJSON exports subject to store and token scopes.

Track every order from payment to delivery